FAQ

Where do your products ship from?

Our products are shipped directly from our trusted manufacturing and fulfillment partners. This allows us to offer unique cat products at competitive prices while maintaining quality standards.

How long does shipping take?

Processing typically takes 1–3 business days.
Delivery usually takes 7–15 business days, depending on your location and local customs processing.

Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your order every step of the way.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping times may vary depending on your location.

Are your products safe for cats?

Absolutely. We carefully select products designed specifically for cats and ensure they meet basic safety and quality standards. Always supervise your pet during initial use.

What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

Can I cancel or change my order?

Orders can be changed or canceled within 12 hours of purchase. After this window, the order may already be in processing.

What is your return policy?

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. Returned items must be unused and in their original packaging. Return shipping costs may apply.